Kathy G. Berkidge
Agile Trainer, Consultant and Mindfulness Coach, mind at work consulting, Australia

With a background in software development, Kathy is a business analyst/consultant with over 25 years of experience in I.T. working with teams deliver software and process improvements for organisations both large and small. As a mindfulness practitioner, Kathy is passionate about seeing people, teams and organisations succeed and thrive within an environment of collaboration and harmony. Kathy works with teams to help them learn the skills needed to implement mindfulness to achieve benefits at an individual level, as well as at team level, leading to more valuable business outcomes. In addition, Kathy has worked in a number of agile teams over the past 10 years, and also delivers agile training courses and consulting.


This interactive session will allow product owners to gain practical experience and understanding of why mindfulness is the essential skill for effective product ownership.

Mindfulness is the quality or state of being conscience or aware. The practice of mindfulness allows our mind to be more calm, more focussed, and most importantly more aware of what if going on all around us. As a product owner, mindfulness enables us to be truly alert to what is happening with our customers, our competitors, the market ,and the ever-evolving technology. When our mind is settle and clear, we can make better decisions to guide the development team to delivering innovative solutions that not only meet customer’s needs, but exceed their expectations.

Mindfulness has been linked to increased creativity. When our minds are disturbed with hundreds of thoughts, and bombarded with stress and emotions, our brains simply cannot be creative. By having a more clear and open mind, we break old ways of thinking to allow new and novel ideas to surface. By allowing our thoughts and emotions to settle and subside, it opens our minds, freeing us to think about solutions and meeting our customers’ needs in new and different ways.

During this session, participants will be guided through a mindfulness exercise to try mindfulness for themselves and share their experiences with the group.

Kathy will discuss her experiences using mindfulness in her work, with her teams, and the resulting benefits. She will share tips on how to practise mindfulness, as well as what difficulties to look out for, to enable you to begin a mindfulness practice straight away.


How Product Owners can really understand customers through Mindfulness?

Is this you?

  • Juggling being a product owner, product manager, project manager and analyst across multiple teams?
  • Trying to deliver a solution that not only meets your customers’ expectations, but exceeds them, while their demands constantly change?
  • Unsure whether the decisions you make are the best to deliver real customer value?
  • Attempting to collaborate effectively with your customers, stakeholders and delivery team with little or no time?

This workshop will help you focus on real customer needs, to truly empathise with your customers and deliver innovative products and services that they love, through mindfulness. Through mindfulness, product owners can better understand customers’ requirements, collaborate more effectively at all levels, and think more clearly resulting in more valuable solution outcomes. You will gain practical experience and understanding of why mindfulness is the essential skill for effective product ownership.

This workshop is for:

  • Product owners
  • Project and product managers
  • Consultants who play the product owner role
  • Business Analysts who “fill in” for the product owner

Workshop outline:

  • The common issues faced by Product Owners.
  • Introduction to mindfulness and the scientific research on the benefits of mindfulness.
  • Applying mindfulness to the product ownership role.
  • Applying mindfulness to collaborate more effectively.
  • Using mindfulness to develop better ways of thinking and improved problem solving.
  • Implementing mindfulness in day-to-day work.
  • Practical exercises to learn mindfulness techniques and develop mindfulness practice.

Learning Outcomes:

  • Identify why mindfulness is so important to product owners.
  • Better empathise with our customers to deliver more valuable and innovative solutions.
  • Enhanced collaboration with our customers, our teams and our stakeholders.
  • Apply mindfulness to our daily work to delivery better customer outcomes, as well as realise benefits to ourselves.


Kathy Berkidge

The essential skill for effective product owners – mindfulness 1.18MB

How Product Owners can really understand customers through Mindfulness?

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